Data Privacy Basics for BPO Professionals

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About Course

Understanding statutory privacy rules is not merely a legal obligation but a cornerstone of responsible business practice, particularly for those working in Business Process Outsourcing (BPO). This course aims to demystify the complexities of privacy regulations, making them accessible and comprehensible for all BPO staff.

Statutory privacy rules are designed to protect personal data and ensure that organizations handle information with the utmost care. For BPO professionals, this understanding is critical, as they often deal with sensitive client data. The course covers key legislation, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), providing clear guidelines on compliance.

Through a structured approach, the course breaks down legal jargon into simple, actionable insights. Participants will gain practical knowledge on data protection principles, consent management, and breach notification procedures. By the end of the course, BPO staff will be equipped to uphold privacy standards, ensuring both legal compliance and client trust.

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What Will You Learn?

  • General Data Security:
  • Protect sensitive information to prevent unauthorized access and data breaches.
  • Recognize phishing attempts and other social engineering attacks to avoid compromising security.
  • Implement strong passwords and multi-factor authentication for better account protection.
  • Follow organizational policies to ensure compliance with data protection regulations.
  • Identify and report potential security threats promptly to minimize risks.
  • Health Industry Data Security (e.g., HIPAA):
  • Safeguard patient information to maintain confidentiality and trust.
  • Understand permissible data-sharing scenarios for treatment and emergencies.
  • Use encryption and secure communication channels when handling sensitive health data.
  • Avoid unauthorized access to electronic health records (EHRs) to comply with healthcare regulations.
  • Payment Card Industry Data Security Standard (PCI DSS):
  • Ensure secure handling of cardholder data to protect financial transactions.
  • Use encryption and tokenization techniques to prevent data exposure.
  • Adhere to PCI DSS requirements to avoid penalties and maintain client trust.
  • Monitor and secure network systems to prevent unauthorized access to payment data.

Course Content

What is Data Privacy
Underdstand what information is private information.

  • General Guide to Privacy: Principles and Practices
  • Foundations of Data Privacy: Understanding Principles and Practices
  • Specific industry and other exceptions to the general rule

Health Industry Privacy

Payment Card Industry

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