Compliance Monitoring, Reporting, and Incident Management

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About Course

This course trains BPO staff to support the ongoing compliance operations of an organisation. Learners gain practical skills in routine monitoring, checklist creation, evidence collection, incident identification, escalation processes, and preparing compliance reports for managers and boards. The focus is on the day-to-day tasks that offshore teams handle to keep compliance programs active, accurate, and audit-ready.

Course Content

Monitoring Business Processes
This module introduces the fundamentals of compliance monitoring. Learners study how routine checks are performed, how to create monitoring schedules and checklists, and how to document and store evidence correctly. The module builds the skills needed to support ongoing oversight of business processes.

  • How to Run Routine Compliance Checks
  • Creating Monitoring Checklists and Schedules
  • Evidence Collection and Record-Keeping Requirements

Incident and Breach Handling
This module explains how offshore staff identify, assess, and document compliance incidents. Learners understand different types of incidents, how to conduct a first-level assessment, how to document what occurred, and how to escalate issues effectively to compliance or risk managers.

Compliance Reporting
This module covers how to prepare clear, concise compliance reports. Learners explore the structure of monthly summaries, the purpose of board-level dashboards, and templates that offshore teams can use when assembling reports for senior stakeholders.

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