HR, Workforce, and WHS Compliance Support

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About Course

This course teaches BPO workers how to support HR and workforce compliance functions for Australian businesses. Learners gain skills in Fair Work requirements, employee documentation, entitlement checks, WHS reporting, and administrative support for HR and safety processes. The focus is on practical, day-to-day tasks that offshore teams regularly perform.

Course Content

Fair Work and Employment Basics
This module introduces the foundations of Australian employment law, including the National Employment Standards (NES) and modern awards. Learners understand how entitlements, pay rates, leave categories, and rostering obligations work, and how BPO staff support Fair Work compliance through documentation, monitoring, and accurate record handling.

  • Understanding Awards and NES
  • Leave, Rostering, Pay, and Entitlement Monitoring
  • How to Support a Fair Work Audit

HR Policy Support
This module explains how BPO staff help maintain HR documentation and compliance programs. Learners explore onboarding documentation, training record management, incident reporting processes, and registers for conflicts of interest or employee conduct. The focus is on accurate recordkeeping and administrative consistency.

Work Health and Safety (WHS) Administrative Support
This module covers the administrative tasks that support Work Health and Safety compliance. Learners understand how to document hazards, maintain WHS registers, prepare incident logs, and support emergency or safety planning activities. The module teaches offshore workers how to keep safety documentation organised, traceable, and audit-ready.

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