Privacy, Data Protection, and Information Handling (APP-Aligned)

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About Course

If you work in a BPO role and handle customer information, even if you are not part of a compliance team, this course is built for you. Australian clients expect offshore staff to understand how to protect personal information, and privacy knowledge is becoming an essential skill across many support roles.

This course gives you a clear and practical introduction to privacy, data protection, and the Australian Privacy Principles (APPs). You will learn how personal information should be collected, stored, shared, and deleted. You will also learn the operational tasks BPO staff often support, including access requests, data classification, and basic breach response activities.

By the end of the course, you will know how to handle personal information safely, protect customer data, and support your client’s privacy obligations with confidence, even if you have no prior experience in compliance.

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Course Content

Privacy Basics
This module introduces the foundations of Australian privacy law, including key definitions, privacy principles, and how personal information must be managed throughout its lifecycle. Learners gain an understanding of what counts as personal information, how it should be handled, and the responsibilities organisations carry from collection to deletion.

  • Overview of the Privacy Act and Australian Privacy Principles (APPs)
  • Personal Information Categories
  • Data Lifecycle Management

Operational Privacy Work
This module covers the core privacy tasks that BPO staff commonly support. Learners explore access requests under the Privacy Act, the role of data classification in controlling access, and how offshore staff help prepare information for Privacy Impact Assessments (PIAs). The focus is on practical, day-to-day privacy operations.

Data Breach Processes
This module explains how data breaches occur, what signs offshore staff should look for, and the immediate steps required when something appears suspicious. Learners also study the documentation requirements, escalation pathways, and timing considerations of Australia’s Notifiable Data Breach (NDB) Scheme.

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