Policies, Procedures, and Document Control

Categories: BPO Compliance
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About Course

Policies, Procedures, and Document Control teaches how internal policy documents are created, maintained, and managed within a compliance function.

This course will show you how legal obligations are translated into practical organisational rules, how version control protects document integrity, and how to format and communicate updates clearly.

By the end of the course, you’ll be able to support a Compliance Officer by producing well-structured, accurate, and audit-ready policy documents—an essential skill for anyone looking to build a career in compliance support for Australian organisations.

Course Content

Policy Development Fundamentals
This module introduces how policies are created and structured within an organisation. Learners explore what makes a policy effective, how policies differ from procedures and work instructions, and how regulatory or legal requirements are translated into simple, practical policy language. The module helps learners understand how good policy design supports consistency, accountability, and compliance.

  • What Makes a Good Policy
  • Policy vs Procedure vs Work Instruction
  • Mapping Legal Obligations into Policy Language

Version Control and Policy Governance
This module focuses on keeping policy documents organised, current, and traceable. Learners examine document control standards, how version histories are maintained, and the mechanisms organisations use to ensure staff are working with the correct policy version. The module also covers how updates are communicated so that changes are properly understood and adopted.

Practical Policy Writing
This module gives learners the skills to contribute to policy drafting and refinement. It covers how to write clear and operationally useful policy statements, how to apply templates and formatting standards, and how to improve poorly written content. The module includes a practical workshop where learners practice rewriting or restructuring a sample policy for clarity and effectiveness.

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