Effective Date: January 4, 2025
Last Updated: February 4, 2025

1. Introduction Welcome to BPOacademy.net ("we," "our," or "us"). We value your privacy and are committed to protecting your personal data in compliance with the Philippines' Data Privacy Act of 2012 (RA 10173), the General Data Protection Regulation (GDPR), and California's Consumer Privacy Act (CCPA/CPRA). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Information We Collect We collect and process the following categories of personal data:

  • Personal Identifiers: Name, email address, phone number, and account details and information used for student enrollment.

  • Technical Information: IP address, browser type, device information, and cookies.

  • Usage Data: Pages visited, time spent on our website, and interaction history.

  • Billing Information: Payment details, if applicable.

  • User-Generated Content: Comments, feedback, and support requests.

3. How We Collect Your Information We collect your data in the following ways:

  • Directly from You: When you sign up, enroll in courses, contact support, or participate in discussions.

  • Automatically: Through cookies and tracking technologies when you use our website.

  • From Third Parties: Payment processors, analytics providers, and advertising partners.

4. Legal Basis for Processing Personal Data We process your data based on:

  • Consent: When you provide explicit consent (GDPR Art. 6(1)(a)).

  • Contractual Necessity: To fulfill our agreement with you (GDPR Art. 6(1)(b)).

  • Legal Obligation: Compliance with laws and regulations (GDPR Art. 6(1)(c)).

  • Legitimate Interests: Business interests that do not override your rights (GDPR Art. 6(1)(f)).

5. How We Use Your Information We use your data to:

  • Provide and improve our services.

  • Process payments and transactions.

  • Communicate updates, promotions, and service changes.

  • Ensure security and prevent fraud.

  • Comply with legal obligations.

6. Sharing and Disclosure We may share your data with:

  • Service Providers: Cloud hosting, payment processors, analytics, and marketing services.

  • Legal Authorities: When required by law or legal processes.

  • Business Transfers: In case of a merger, acquisition, or sale of assets.

  • Affiliated Companies: In case of affiliated companies providing content to BPO Academy.

We do not sell your personal data.

7. Your Rights Depending on your location, you have the following rights:

  • Philippines (RA 10173): Right to be informed, access, rectify, erase, and object to processing.

  • EU (GDPR): Right to data portability, restriction of processing, and to lodge a complaint.

  • California (CCPA/CPRA): Right to know, delete, opt out of data sales, and non-discrimination.

To exercise your rights, contact us at [email protected].

8. Data Security We implement industry-standard security measures to protect your data from unauthorized access, loss, or disclosure. However, no online platform can guarantee absolute security.

9. Data Retention We retain your data as long as necessary for legal, contractual, or business purposes. When no longer needed, we securely delete or anonymize it.

10. International Data Transfers We may transfer your data outside your jurisdiction. If you are in the EU, we rely on Standard Contractual Clauses or other legal safeguards for such transfers.

11. Cookies and Tracking Technologies We use cookies to enhance user experience. You can manage cookie settings via your browser.

12. Children's Privacy Our services are not intended for children under 13 (or under 16 in the EU). We do not knowingly collect data from minors.

13. Changes to This Policy We may update this Privacy Policy. Significant changes will be notified via email or website notices.

14. Contact Us For questions or concerns about this Privacy Policy, contact us at:
Email: [email protected]
Address: Level 8 World Trust Tower, 50 Stanley Street, Hongkong